Phone Representative and Administrative Support
Home Office - Cohoes
Phone Representative and Administrative Support
Full Time • Home Office - Cohoes
Benefits:
- Paid Sick Leave
- 401(k)
- Company parties
- Flexible schedule
- Opportunity for advancement
Company: Home Evolution Roofing
Location: Cohoes, NY
RELIABLE TRANSPORTATION IS REQUIRED.
Department: Office Administration and Support
Job Type: Full Time Preferred
Availability: Open Availability
Office Hours: Monday-Friday 7:45 a.m. - 8:00 p.m. / Saturday-Sunday: 9:00 a.m. - 6:00 p.m.
Pay Rate*: $18.00-$22.00 per hour to start. Increased rate on weekends.
*Based upon experience TBD during interview
Job Summary
This is an entry level role that provides phone, and general office support ensuring operations flow smoothly and efficiently. This role requires customer communications, scheduling appointments, organizing documents, assisting with customer inquiries, and support coordinating between personnel and clients. We're looking for great organizational skills, professionalism, and the confidence to manage multiple tasks and responsibilities within a fast paced environment.
Key Responsibilities
Administrative Support
- Answer, screen, and direct incoming phone calls, emails, texts, and other communications in a professional manner
- Outgoing phone calls to any potential new customers who submit inquiries online via our website, Angi, Google and other sources
- Maintain office internal records and calendars by scheduling appointments, estimates, and service calls
- Compiling and filling out any paperwork for customers: mailing contracts, invoices, permits, warranties or other documents
- Compile sales/educational material for our sales team; Regularly check this inventory to ensure there is a stockpile made (involves copying, printing, organizing and storing)
- Assist in handling incoming and outgoing mail
- May require occasional local travel - running errands, post office etc.
- Basic data entry into internal systems while maintaining confidentiality of company, employee, and customer information.
- Support office operations as needed.
Customer Service
- Respond to customer inquiries about roofing services, estimates, and project timelines
- Assist customers with scheduling appointments
- Ability to handle customer information and inquiries professionally
Scheduling & Coordination
- Help coordinate the schedule for our sales team
- Track and update calendar notes or other important information
- Communicate scheduling to employees and/or customers
Required Skills
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Ability to work independently or with a team
- Proficiency with basic office software and equipment
Qualifications
- No degree required
- Previous administrative or office experience is a plus
- Customer service experience is a plus
Physical Requirements
The physical demands described here are representative of those required to successfully perform the essential functions of this position.
- Ability to sit, stand, or walk for extended periods
- Frequent use of hands, fingers, computer and phone equipment
- Ability to occasionally lift, carry, move, or transport office supplies, files, packages, or other materials up to approximately 25–30 pounds
- Ability to bend, reach, or move objects within the office as needed
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.
Employment At-Will
Employment with the company is at-will, meaning that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
Job Duties and Business Needs
Due to the nature of our industry, job duties, schedules, and responsibilities may change based on operational or business needs. Employees may be asked to assist with additional tasks or responsibilities outside the normal scope of duties as reasonably required by management.
Compensation: $18.00 - $22.00 per hour
Home Evolution Roofing
Started in 2006, Home Evolution has quickly grown to become a well known roofing company within the greater Albany, NY community and much further beyond. A major part of our growth can be attributed to an unrelenting commitment on the quality of our work as well as our commitment as a whole to give a positive experience to our customers from start to finish.
CAREERS WITH HOME EVOLUTION
At Home Evolution, we recognize that our reputation comes from the quality of the roofs we install as well as the customer service we provide. Since 2006, Home Evolution has grown to become one of the largest and highest rated residential roofing contractors in the Capital Region.
As Home Evolution continues to grow, we are looking to hire and invest in motivated individuals who will grow within the company, we can provide all the training and support. We offer the opportunity for personal and professional growth within Home Evolution. If you are looking for an exciting career opportunity, we encourage you to take a look at the current job openings and submit your application for Home Evolution to review.
As Home Evolution continues to grow, we are looking to hire and invest in motivated individuals who will grow within the company, we can provide all the training and support. We offer the opportunity for personal and professional growth within Home Evolution. If you are looking for an exciting career opportunity, we encourage you to take a look at the current job openings and submit your application for Home Evolution to review.
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